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User Support

Please do not send personal or confidential information by email, as this means of communication is not secure.

CITSS Customer Service
Customer Service for auctions and sale by mutual agreement by the Minister
Sending paper documents
General questions
Media Relations

CITSS Customer Service

For information on using the CITSS system or registering for the Cap-and-Trade system, please contact Québec Carbon Market Registrar by calling 418 521-3868, extension 7074, or 1 800 561-1616, extension 7074, or sending an email to: registraireqc‑spede@mddelcc.gouv.qc.ca.

Auction Customer Service

For information on auction registration and participation, please contact the Carbon Market Division staff by calling 418 521-3868, extension 7400, or 1 800 561-1616, extension 7400, or sending an email to: EncheresGES-qc@mddelcc.gouv.qc.ca.

Sending paper documents

Paper documents required for the user registration process, opening an account or applying for offset credits should be mailed to:

Carbon Market Division
Ministère du Développement durable, de l'Environnement
et de la Lutte contre les changements climatiques
675 René-Lévesque Blvd. East, 6th Floor, Box 31
Québec City, Québec G1R 5V7

Secure platform for electronic transmission of personal or confidential information

Please use the secure file transfer platform used by the Carbon Market Division (CentralCollab) to electronically submit personal or confidential information and confidential documents.

For information on how to access the CentralCollab carbon market workspace and electronic file transfer procedures, please contact the Carbon Market Division by calling 418 521-3868, extension 7700, or 1 800 561-1616, extension 7700, or sending an email to spede‑bcc@mddelcc.gouv.qc.ca.

You can also access the Cap-and-trade - Carbon Market workspace terms of use on the CentralCollab platform.

General Information

For general information about the Cap-and-Trade system and the carbon market, contact Carbon Market Division staff by calling 418 521-3868, extension 7700, or 1 800-561-1616, extension 7700, or sending an email to spede‑bcc@mddelcc.gouv.qc.ca.

Media Relations

Media representatives should use the hotline that has been set up for them by calling 418 521-3991 or sending an email to: relations.medias@mddelcc.gouv.qc.ca.